Oh Monday. Even though Monday doesn't really mean much to me in the whole scheme of a week these days, since I'm pretty much working flat chat every single day of the week, today it seemed like I was hit with a bad case of Mondayitis. Normally I wouldn't believe in such things, how monday is the worst day of the week. But I guess it kind of turned out that way today. Well at least I hope today will be the worst day of the week.
It all started with the anticipation that I'd have a long, hard day. Not exactly the best feeling to wake up to. I found I didn't have any clean shirts to wear, so I had to rummage through the dirty laundry to find my shirt from yesterday. It was still pretty dirty, and not exactly my favourite shirt either. Wasn't so bad I guess, at least it meant that I wouldn't need to get changed when I got back to work at my second job, because it was a white shirt.
It definately didn't help that I was running late and needed to run to catch the bus. Thats partly because I was looking around for a clean shirt for so long.
Work was just as bad as waking up. You'd think that in an outbound call center, where all you're doing is calling people to verify some information, you really wouldn't get too bad weird and angry people. Yet thats what happened. One of them was so adamant in his refusal to give income verification documents that he asked to speak to my team leader. He said that he didn't want to give us any more information than he already had. But the thing is, he'd already given us almost his whole life story, whats his income going to change? I think he was one of those retired dudes with nothing better to do with their time except make lives hard for other people.
Another customer was so tight arse that he wanted to speak to my team leader about what I thought was nothing. In fact, I can't even remember what it was about. So over I went, and asked for her. So she starts talking, and the customer says I abused him. I'm sorry, did I call your gold phone? He wanted to know where I worked, what my name was, etc. Stupid guy had his head stuck so far up his arse all he could see was shit.
The third bad call of the day invovled a widow. I managed to call her on the day of her husbands burial. *sigh* I almost cried talking to her. *sob* I don't really know what to say to people who've just lost someone. So all I said was "I'm sorry for your loss" and other random sympathetic stuff. Hopefully she'll be okay.
All those calls sapped my morale. I think today would have almost been my most unproductive day. At least my most unproductive day compared to last week. I think our whole team's morale has suffered due to the fact that we're being overwhelmed with work to do. Theres just not enough people to do all that needs to be done, and theres just some people who have to ask things all the time. Sure, we're new, but I would have thought some things just need a little intuition and common sense. Apparently common sense isn't as common as its name implies.
I just missed my last direct bus back to the restaurant. So I caught another, which was kind of annyoing, and asked my grandpa to pick me up from the shopping center. Arrived at the restaurant in the peak time, and hardly had any time to eat dinner. So I didn't really eat much, and got to work. Being valentines day, there were lots of couples and I guess it was nice to see. But I was still working my arse off. It was an early finish, so it wasn't too bad.
So the perfect end to the day:
I'm lying in bed, blogging away. Its quite relaxing, because its almost as if theres absolutely no effort involved in doing this. I get to express what I feel like expressing, and its suppoedly quite theraputic. Ahh....
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